Terms of sale, shipping, and returns
These terms and conditions regulate the purchase of products through the COSMETICS HĒRBERA online store, owned by:
HERBERA BIOCOSMÉTICA S.L.
Tax ID (NIF/CIF): B87603007
Registered office: C/ Rosario Romero 23, 28029 Madrid, Spain
Before placing an order, the user must carefully read these terms, as well as the Legal Notice and the Privacy Policy.
1. How to buy in our online store
Buying at Cosmetics HĒRBERA is simple and secure:
- Select the products you want and click Add to cart.
- The selected products will be automatically added to your cart.
- When you have finished your selection, go to the cart and follow the steps indicated to process your order.
- Before finalizing the purchase, you will be able to review the order details, shipping information, chosen payment method, and the total amount.
- Once the process is complete, you will receive a confirmation email with the summary of your order.
All prices published on the website are shown in euros and include the legally applicable VAT. Where applicable, shipping costs will be itemized before finalizing the purchase.
2. Payment methods
We currently accept the following payment methods:
- Credit or debit card, via a secure payment gateway.
- Bank transfer. The order will be prepared once the payment is confirmed.
- PayPal.
Under no circumstances does Cosmetics HĒRBERA store the full bank details of the card used by the buyer.
3. Gift samples
Except in case of obvious error or temporary stock shortages, we include 5 gift samples with every order.
Samples are included as a commercial courtesy, so their selection may vary depending on availability. They cannot be redeemed for money or substituted at the customer's request. Cosmetics HĒRBERA reserves the right to modify or limit this commercial courtesy during specific campaigns or circumstances, informing about it, where applicable, on the website.
4. Purchases outside the website
You can also place your order through other channels:
By phone
If you wish for personalized advice, you can call us at +34 910 262 989. We will inform you about the products, confirm your order, and indicate the payment procedure.
By email
You can write to us at pedidos@cosmeticsherbera.com indicating the products you wish to purchase. We will reply with the order confirmation and payment instructions.
5. Shipping
– 5.1 Free shipping to the Peninsula and the Balearic Islands
We offer free shipping to the Peninsula and the Balearic Islands on all orders that include at least one product for sale.
– 5.2 Orders consisting exclusively of samples
Orders that include only samples will have a shipping cost of €5 including VAT, unless another condition is expressly indicated on the website.
– 5.3 Shipping to the Canary Islands
For orders destined for the Canary Islands, products may be purchased through your official distributor in the archipelago, unless Cosmetics HĒRBERA enables direct shipping to said territory in the future.
– 5.4 Shipping to Europe
We ship to certain countries in the European Union. Shipping costs are calculated automatically during the purchase process, depending on the destination country.
– 5.5 Pickup at the laboratory
If you reside in Madrid, you can request free pickup at HĒRBERA Lab, subject to prior confirmation by our team.
6. Preparation and delivery times
Orders are processed from Monday to Friday, excluding holidays.
Estimated delivery times:
- Peninsular Spain and the Balearic Islands: between 2 and 4 business days.
- European Union: time frame varies according to the destination country.
Transport is usually carried out by an external courier service. Once the order has been dispatched, you will receive an email with tracking information, provided the carrier makes it available.
These deadlines are estimates and may be affected by causes beyond the control of Cosmetics HĒRBERA, such as logistical incidents, high-demand campaigns, force majeure, or temporary inability to access the delivery address.
7. Delivery of the order
The buyer is responsible for providing complete and correct delivery details.
If the delivery cannot be made due to an incorrect or incomplete address, repeated absence of the recipient, or lack of response after reasonable delivery attempts by the carrier, Cosmetics HĒRBERA may charge the customer for the actual costs of the new shipment.
If the package shows visible damage upon receipt, we recommend recording it with the carrier and writing to us as soon as possible at pedidos@cosmeticsherbera.com, attaching photographs of the packaging and the contents.
8. Right of withdrawal
For remote purchases made by consumers, there is generally a right of withdrawal of 14 calendar days from the receipt of the order, without the need to justify the decision.
To exercise this right, you must communicate it unequivocally within said period by writing to pedidos@cosmeticsherbera.com and indicating:
- order number,
- full name,
- products you wish to return,
- date of receipt.
Once the withdrawal has been communicated, you must return the products without undue delay.
– 8.1 Exception for health and hygiene reasons
For health protection and hygiene reasons, withdrawal will not be accepted for sealed products that have been unsealed after delivery.
Likewise, returns of products that have been opened, used, handled, or deteriorated due to causes attributable to the customer will not be accepted when it is no longer possible to market them under suitable safety and hygiene conditions.
9. Returns
Without prejudice to the legal right of withdrawal, to correctly process any return, the products must be sent:
- in good condition,
- with their original packaging, where applicable,
- with all their accessories or promotional items included,
- duly protected to avoid damage during transport.
– 9.1 Cost of the return
Unless the return is due to an error by Cosmetics HĒRBERA or an incident attributable to the company, the direct costs of the return shall be borne by the customer.
– 9.2 Refund
When a refund is due, it will be processed using the same payment method used for the purchase, unless expressly agreed otherwise, once the returned product has been received and its condition verified.
10. Erroneous, incomplete orders, or damaged products
If you have received an erroneous or incomplete order, or one with a damaged product, write to us at pedidos@cosmeticsherbera.com within a maximum period of 72 hours from receipt of the order, attaching photographs if necessary, so that we can review the incident and offer you a solution as soon as possible.
11. Customer service
For any questions regarding your order, you can contact us at:
HERBERA BIOCOSMÉTICA S.L.
C/ Rosario Romero 23, 28029 Madrid, Spain
Orders: pedidos@cosmeticsherbera.com
Phone: +34 910 262 989
12. Modification of terms
Cosmetics HĒRBERA may update these terms at any time. In any case, the conditions in force on the date of placement of each order shall apply.